Refund Policy

1. Cancelling a subscription

You can cancel at any time from your account. Cancelling stops future renewals; you keep your plan until the end of the period you already paid for. We don't charge cancellation fees. If your plan began with a free trial and you cancel during the trial, you won't be charged and the trial tokens that are still unused are removed.

2. Refunds

• Subscription renewals and token packs are generally non-refundable once tokens have been granted, because they are digital content delivered immediately.
• If you live in a country where you have a legal right to a refund (for example EU/EEA and UK consumer rights), we honor it. Where the law lets you withdraw from a digital purchase only before delivery, you accept that delivery starts as soon as tokens are credited.
• If you were charged by mistake (a duplicate charge, a charge after a confirmed cancellation, or a technical error on our side that didn't deliver what you paid for), contact us and we'll refund or fix it.
• We may refuse a refund, and close the account, in cases of abuse of this policy (for example repeated refund requests after consuming the tokens).

3. Failed or declined payments

If a payment is declined, you are not charged and we don't grant tokens. For a subscription renewal that fails, we'll email you a link to update your payment method; your plan ends if the payment isn't completed.

4. How to ask for a refund

Write to info@oasy.app from the email of your account, with the date and amount of the charge. We answer within a few working days. Approved refunds go back to the original payment method and can take several days to appear, depending on your bank.